Privacy Policy

Your privacy matters to us. This policy explains how we collect, use, and protect your personal information.

Who We Are

This website is operated by Breakout Escape Rooms, located at 3 Kelso Crescent, Moorebank NSW 2170. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

We may collect the following personal information when you interact with our website:

  • Contact form submissions: your name, email address, phone number (optional), and message content when you use our contact form.
  • Booking information: when you make a booking through our external booking platform, the booking provider may collect your name, contact details, and payment information. Please refer to the booking platform's own privacy policy for details.

How We Use Your Information

We use the personal information we collect to:

  • Respond to your enquiries and messages
  • Process and manage your bookings
  • Communicate with you about your visit or upcoming sessions
  • Improve our services and website experience

We will not use your personal information for direct marketing without your consent.

Third-Party Services

Our website uses the following third-party services that may process your data:

  • Formspree: our contact form submissions are processed through Formspree. Your form data is transmitted to and stored by Formspree in accordance with their privacy policy.
  • Google Maps: we embed Google Maps on our website to help you find our location. Google may collect usage data when the map loads. See Google's privacy policy for details.
  • Google Fonts: our website may load fonts from Google Fonts, which involves your browser making a request to Google's servers.
  • External booking platform: bookings are processed through our external booking system at breakoutescaperooms.com.au/book/. This platform operates under its own privacy policy.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for a reasonable period to manage enquiries, after which they are deleted.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate or outdated information
  • Request deletion of your personal information (subject to legal obligations)
  • Make a complaint about our handling of your personal information

Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page. We encourage you to review this policy periodically.

Last updated: March 2026